Shipping Policy

Effective date: September 24, 2026

United States delivery

We ship only to the United States, including all 50 states and Washington, D.C. Standard shipping is free on every order, with no minimum purchase. We do not offer international delivery.

Processing and transit

Order processing takes 1-2 business days. After dispatch, estimated transit time is 2-4 business days. Allow approximately 3-6 business days in total. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day. These are estimates, not a guaranteed delivery date.

Order updates

We send shipping confirmation and tracking information when your order is dispatched. Tracking may take time to update after the carrier receives the package. If your address cannot be served, we will contact you and refund any unfulfilled order rather than charge an undisclosed shipping fee.

Delays, missing parcels and address changes

If we cannot ship within the stated processing period, we will notify you, provide a revised estimate, and offer the choice to consent to the delay or cancel for a prompt full refund. We do not assume your consent where affirmative consent is required. If we cannot obtain the required consent, we will cancel and refund the unshipped order as required by law.

Contact us promptly about a missing, damaged or incorrectly delivered package. We will investigate with the carrier and arrange the appropriate resolution. Contact us as soon as possible to request an address change; changes may not be possible after dispatch. Nothing in this policy removes your statutory rights.

Parahope
Email: support@parahope.com
Phone: 626-562-9067
Contact address: 1416 S Azusa Ave, West Covina, California, 91791, United States

For returns, email us first to receive a prepaid label and the correct return destination. Do not send a return to our contact address without instructions.