Refund Policy

Effective date: September 24, 2026

30-day returns

You may request a return within 30 calendar days after delivery. We accept unused items in their original condition with included parts and accessories. We also accept returns when we shipped the wrong item or the item arrived damaged, defective or otherwise affected by our fulfillment error. The unused-item requirement does not prevent a claim for a defect discovered through reasonable inspection.

Free return shipping

We pay return shipping for all eligible returns, including unused-item returns and returns caused by our fulfillment errors. There is no restocking fee. Email support@parahope.com with your order number, the item and the reason for return. For a damaged or incorrect item, include photographs if available; we will help if photographs are not practical.

We will send return instructions and a prepaid shipping label. Use the provided label and destination, package the item securely, and keep your drop-off receipt. Please do not independently purchase postage or send items to the contact address without our instructions. If the label does not work, contact us so we can arrange a store-paid alternative.

No exchanges

We do not offer exchanges. To choose another item, return the eligible original purchase for a refund and place a separate order.

Refund timing and amount

Our commitment is for the refund to reach your original payment method within 10 calendar days after we receive your eligible returned item. Inspection is included within this period; it does not restart the clock. The refund includes the amount paid for the returned merchandise and applicable refundable sales tax. Original standard shipping and eligible return shipping are free.

We issue refunds promptly enough to meet this commitment and notify you when they are submitted. Your bank or payment provider controls final posting. If the credit has not appeared by the tenth calendar day, email us immediately so we can trace the refund and work with the provider to resolve the delay. This does not extend any shorter deadline required by law.

Cancellations and eligibility concerns

Email us promptly to request cancellation before dispatch. If the order has already shipped, use the return process. If a return appears ineligible because of customer-caused damage or use unrelated to an original defect, we will explain the reason and discuss next steps before disposing of the item. This policy does not limit non-waivable rights for defective goods, non-delivery or other statutory remedies.

Parahope
Email: support@parahope.com
Phone: 626-562-9067
Contact address: 1416 S Azusa Ave, West Covina, California, 91791, United States

For returns, email us first to receive a prepaid label and the correct return destination. Do not send a return to our contact address without instructions.